Assistant Manager of Card Services

Job Locations US-MI-Southgate
Job ID


What you should know about Advia

Advia is a fast-growing Credit Union that is positioned in the top 3% of credit unions across the United States with over 1 billion in assets.  We offer very similar product and services as the big banks with a focus on saving our members money while providing financial advantages.  We are rooted in our communities and believe we have a responsibility to give back outside of our four branch walls through volunteering and charitable donations.  The work environment at Advia is fast-paced, performance based and fun infused.  We certainly live by the saying “work hard, play hard.”  As an employee of Advia, you can expect regular and constructive feedback, development opportunities, great benefits, excellent co-workers and engaged managers.


What you should know about the role

The Assistant Manager of Card Services will be responsible for assisting the Manager of Card Services in the overall management of the Card Services Department, will help lead the team in daily initiatives and lead card services projects and goal initiatives. The Assistant Manager may step in for Manager in their absence and provide the primary guidance for the team. The Assistant Manager supports efforts put into place to meet established department goals and minimize operational losses. The Assistant Manager is responsible for exceptional member service to every member, every time by ensuring employees consistently deliver extraordinary service to both internal and external members. This individual will assist in the planning, organizing and directing activities of the Cards Services department. The position will also assist in decisions regarding card activity, fraud transactions and actions on member’s accounts and card activity.


As an Assistant Manager of Card Services, you will have opportunities to:

  • Work with a fun, dedicated and highly skilled team
  • Use your positive attitude and adaptability to encourage your team to thrive during times of change
  • Schedule your own day-to-day tasks
  • Use your attention to detail to generate opportunites that improve card usage

Major Duties

  • Oversee and completes all projects as assigned. Leads Card service specialists in efficiency projects and department enhancements. Will be involved in department projects. 
  • Monitors and oversees card services communications. Including web communications on ATLAS, Advia website, MyCardInfo, Rewards Website, Digital banking, etc.
  • Works as liaison with the marketing department and vendor processor to submit required forms for credit and debit card promotions. Including determine card program functions and viability of promotional options based on card programs functions and parameters. 
  • Responsible for oversight of the schedule, training and development of the card services specialist team with direction from the Card Services Manager. This includes setting goals and providing coaching. Exercises supervision over assigned staff, including approval of corrections and overrides, compliance with company policies and procedures and completion of all daily duties. Responsible for monitoring progress, and directing the workflow of the Card Services Specialists to assure standards are met. Assists Card Service Manager with performance evaluations and annual review of performance expectations for the Card Services team.
  • Assists card service specialist with staff and member support, providing timely responses to member inquiries and making recommendations for card privileges to help mitigate losses.
  • Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

Physical Requirements
Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 20 lbs. Must be capable of climbing / descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of

6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of travel by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities. Must be capable of regular, reliable and timely attendance.

Working Conditions
Must be able to routinely perform work indoors in climate-controlled private office with minimal noise.


Mental and/or Emotional Requirements
Must be able to perform job functions independently and work effectively either on own or as part of a team. Must be able to plan and direct the work activities of self and others. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic financial calculations with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.

Nothing in this position description restricts management’s right to assign or reassign duties
and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not a contract and should not be construed as a guarantee of employment for any specific period of time. Advia Credit Union is an Equal Opportunity Employer and does not discriminate against employees or applicants based on race, color, religion, sex/gender, national origin, disability, age, or any other category protected by law.

Skills & Experience

Three years to five years of similar or related experience, including preparatory experience.

A college degree.

Interpersonal Skills
A significant level of trust, credibility and diplomacy is required. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance.


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