• IT Infrastructure Specialist

    Job Locations US-WI-Waukesha
    Job ID
    2018-1702
    Category
    Information Technology
  • Roles

    What you should know about the role

    The Infrastructure Specialist is responsible for supporting computer hardware and software systems which include communication systems, network hardware, data storage systems, operating systems, application environments, and network authentication systems. They also protect the organization’s assets from internal and external threats to ensure the highest level of availability of network resources for credit union operations.

     

    What you should know about Advia

    Advia is a fast growing Credit Union that is positioned in the top 3% of credit unions across the United States with nearly 2 billion in assets.  We offer very similar product and services as the big banks with a focus on saving our members money while providing financial advantages.  We are rooted in our communities and believe we have a responsibility to give back outside of our four branch walls through volunteering and charitable donations.  The work environment at Advia is fast-paced, performance based and fun infused.  We certainly live by the saying “work hard, play hard.”  As an employee of Advia, you can expect regular and constructive feedback, development opportunities, great benefits, excellent co-workers and engaged managers.

      

    As a Infrastructure Specialist, you will have opportunities to:

    • Self-manage your day to day work schedule.
    • Have a variety of responsibilities and projects to keep the job interesting.
    • Be mentally simulated and provided with the opportunity to use problem solving skills.

     

    Major Duties

    • Responsible for network security by implementing strategies to mitigate risk to the network from internal and external exposures, by following policies, standards, and best practices, by monitoring system and logs, by logging issues, by following up on suspicious activity, and by staying up to date on current network security trends.
    • Responsible for the installation, configuration, product upgrades and ongoing support of networking equipment including network routers, switches, and other network infrastructure systems.
    • Responsible for the maintenance, and security of WAN, LAN, Telephone, ATM communications, Active Directory and data storage environments to ensure effective operations. Support IT Implementations and IT Support teams by providing regional network infrastructure project management and IT Infrastructure support expertise. Prepare environments for system installations. Maintain the integrity of network data by using network protection strategies including backups, anti-virus/malware systems, security controls, and encryption techniques to protect credit union assets. Stay up-to-date on IT infrastructure tools and trends to provide recommendations for operational improvements.
    • Create and maintain network diagrams, documentation, and detailed network information for efficient reference, easy planning and fast troubleshooting of network issues. Complete forms and documentation that support the policies and procedures for compliance, security, and maintenance of IT infrastructure. Provide the necessary support documentation for the IT Implementation and IT Support teams to ensure efficient department operations.
    • Provide network technical support and troubleshooting skills to ensure a stable and reliable network. Diagnose, resolve, and report network incidences and reported discrepancies discovered through current processes and procedures.
    • Assumes responsibility for establishing and maintaining effective communication and coordination with vendors, fellow employees, and management for network statuses, project statuses and support resolutions.
    • Strictly adhere to and enforce system security policies and follow all company standards. Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the office of Foreign Assets Control, in addition to all company policies.

    Physical Requirements

    Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance.

     

    Working Conditions

    Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise. No hazardous or significantly unpleasant conditions (such as in a typical office). Position will occasionally lift items up to 50 lbs. Some travel to area branches is required.

     

    Mental and/or Emotional Requirements

    Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.

     

    Acknowledgement

    Nothing in this position description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not a contract and should not be construed as a guarantee of employment for any specific period of time. Advia Credit Union is an Equal Opportunity Employer and does not discriminate against employees or applicants based on race, color, religion, sex/gender, national origin, disability, age, or any other category protected by law.

    Skills & Experience

    Experience

    A minimum of one year up to three years of similar or related experience, including preparatory
    experience.

     

    Education/Certifications/Licenses

     4 years of relevant experience and an Associate degree in Computer Science, Management Information Systems, Business Administration, or equivalent experience preferred.

     

    2 years of relevant experience and a Bachelor’s degree in Computer Science, Management Information Systems, Business Administration, or equivalent experience preferred

     

    Microsoft, Cisco, CompTIA or other relevant technical certifications are highly desirable.

     

    Interpersonal Skills

    Courtesy and tact are essential elements of the job. Work involves personal contact with customers and others inside and outside the organization, generally regarding fairly routine matters for the purposes of giving and obtaining information or instructions, updating or referring. Communications require shorter and not in-depth discussions most of the time.

     

    Other Skills

    • Must have the ability to analyze and understand how the various IT equipment and software programs interrelate and interface, and the ability to identify and solve equipment and software problems.


    • A high level of interpersonal and verbal communication skills necessary to relate to other people at their systems knowledge level.


    • Ability to organize and prioritize work without direction from supervisor in situations where dramatic changes frequently occur. Required to operate with great latitude with independent judgment and initiative.


    • Ability to manage multiple projects and support multiple support requests.


    • Must have the ability to effectively interact and direct the efforts of various IT vendors and suppliers.


    • Requires the ability to analyze complex situations and problems and do the necessary research using multiple sources of information to arrive at innovative solutions.


    • Requires occasional after-hours work to maintain and repair system components with and without short notice.

     

     

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