What you should know about the role
The Infrastructure Specialist is responsible for supporting computer hardware and software systems which include communication systems, network hardware, data storage systems, operating systems, application environments, and network authentication systems. They also protect the organization’s assets from internal and external threats to ensure the highest level of availability of network resources for credit union operations.
What you should know about Advia
Advia is a fast growing Credit Union that is positioned in the top 3% of credit unions across the United States with nearly 2 billion in assets. We offer very similar product and services as the big banks with a focus on saving our members money while providing financial advantages. We are rooted in our communities and believe we have a responsibility to give back outside of our four branch walls through volunteering and charitable donations. The work environment at Advia is fast-paced, performance based and fun infused. We certainly live by the saying “work hard, play hard.” As an employee of Advia, you can expect regular and constructive feedback, development opportunities, great benefits, excellent co-workers and engaged managers.
As a Infrastructure Specialist, you will have opportunities to:
Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance.
Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise. No hazardous or significantly unpleasant conditions (such as in a typical office). Position will occasionally lift items up to 50 lbs. Some travel to area branches is required.
Mental and/or Emotional Requirements
Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.
Nothing in this position description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not a contract and should not be construed as a guarantee of employment for any specific period of time. Advia Credit Union is an Equal Opportunity Employer and does not discriminate against employees or applicants based on race, color, religion, sex/gender, national origin, disability, age, or any other category protected by law.
A minimum of one year up to three years of similar or related experience, including preparatory
4 years of relevant experience and an Associate degree in Computer Science, Management Information Systems, Business Administration, or equivalent experience preferred.
2 years of relevant experience and a Bachelor’s degree in Computer Science, Management Information Systems, Business Administration, or equivalent experience preferred
Microsoft, Cisco, CompTIA or other relevant technical certifications are highly desirable.
Courtesy and tact are essential elements of the job. Work involves personal contact with customers and others inside and outside the organization, generally regarding fairly routine matters for the purposes of giving and obtaining information or instructions, updating or referring. Communications require shorter and not in-depth discussions most of the time.
• Must have the ability to analyze and understand how the various IT equipment and software programs interrelate and interface, and the ability to identify and solve equipment and software problems.
• A high level of interpersonal and verbal communication skills necessary to relate to other people at their systems knowledge level.
• Ability to organize and prioritize work without direction from supervisor in situations where dramatic changes frequently occur. Required to operate with great latitude with independent judgment and initiative.
• Ability to manage multiple projects and support multiple support requests.
• Must have the ability to effectively interact and direct the efforts of various IT vendors and suppliers.
• Requires the ability to analyze complex situations and problems and do the necessary research using multiple sources of information to arrive at innovative solutions.
• Requires occasional after-hours work to maintain and repair system components with and without short notice.