• Manager of Digital Channel

    Job Locations US-WI-Waukesha
    Job ID
    Information Technology
  • Roles

    What you should know about the role

    Responsible for the oversight of the day-to-day operations of the Digital Channel team. This position will work closely with other departments to ensure that all digital products and processes flow effectively and efficiently together to create a positive member experience. This position supports efforts to meet the strategic goals of the credit union, including providing outstanding service to internal and external members as defined by living and demonstrating the core values of the credit union; Act with Integrity, Drive Progress, Build & Strengthen Relationships and Keep People at the Core.


    What you should know about Advia

    Advia is a fast growing Credit Union that is positioned in the top 3% of credit unions across the United States with nearly 2 billion in assets.  We offer very similar product and services as the big banks with a focus on saving our members money while providing financial advantages.  We are rooted in our communities and believe we have a responsibility to give back outside of our four branch walls through volunteering and charitable donations.  The work environment at Advia is fast-paced, performance based and fun infused.  We certainly live by the saying “work hard, play hard.”  As an employee of Advia, you can expect regular and constructive feedback, development opportunities, great benefits, excellent co-workers and engaged managers.


    As a Proposed Manager of Digital Channel you will have opportunities to:

    • Self-manage your day to day work schedule.
    • Build strong relationships throughout all levels of the organization including executive-level. 
    • Be an important part of a fun, friendly and fast-paced team.

    Major Duties

    • Responsible for directing projects for the Digital Channel Department that support organizational priorities. Partners with other departments, including Project Managers, to ensure cohesion and efficient completion of projects.
    • Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
    • Work with the Training team to develop training materials and ensure training materials are current and relevant.
    • Work with internal and external auditors on audits and other reviews, including preparing for audits/examinations and following through on audit responses or action items.
    • Make action recommendations to Digital Experience Vice President which includes assisting in the creation and execution of digital delivery strategy and new product development. Lead product research and market analysis.
    • Build relationships with vendor partners to ensure digital products efficiency which may include leading calls and prioritizing vendor selection processes.
    • Responsible for all digital products, including Digital/Mobile Banking, Bill Pay, P2P, RDA, Phone Banking, Online Account Opening, Online Loan Applications.
    • Manage direct reports to maximize productivity, efficiency, and the potential of the human assets of the company, including: directing job assignments, monitoring staff performance, coaching, counseling, training, assuring compliance with the credit union mission, values, policies and work rules. Appraise performance and provide recommendations for staff promotion, and termination, as appropriate. Train staff for system enhancements and procedure changes.

    Physical Requirements

    Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing/descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day. Must be able to work extended hours whenever required or requested by management. Must by capable of regular, reliable and timely attendance.


    Working Conditions

    Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise.


    Mental and/or Emotional Requirements

    Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.



    Nothing in this position description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not a contract and should not be construed as a guarantee of employment for any specific period of time. Advia Credit Union is an Equal Opportunity Employer and does not discriminate against employees or applicants based on race, color, religion, sex/gender, national origin, disability, age, or any other category protected by law.

    Skills & Experience


    Eight years to 10 years of similar or related experience, including preparatory experience. Previous Digital Delivery experience in financial institutions preferred but not required.



    A college degree.


    Interpersonal Skills

    A significant level of trust, credibility and diplomacy is required. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance.


    Other Skills

    Computer skills including a working knowledge of Microsoft Word, Windows and Excel.


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