• Member Service Sales Specialist

    Job Locations US-MI-Brownstown
    Job ID
    2018-1952
    Category
    Operations
  • Roles

    What you should know about the role

    The most essential function of this position is to assist the credit union members in experiencing the advantage. This is accomplished by providing outstanding sales and service to both internal and external members as defined by living and demonstrating the core values of the credit union; Act with Integrity, Drive Progress, Build & Strengthen Relationships and Keep People at the Core. Promotes a sales and service culture by actively recommending Credit Union products that effectively meet the member’s needs. In alignment with established policies and procedures, acts as a liaison for the member and the Credit Union and is responsible to grow both loan and deposit accounts. Counsels members regarding their financial matters. Promotes the Credit Union philosophy and objectives.

     

    What you should know about Advia

    Advia is a fast growing Credit Union that is positioned in the top 3% of credit unions across the United States with nearly 2 billion in assets.  We offer very similar product and services as the big banks with a focus on saving our members money while providing financial advantages.  We are rooted in our communities and believe we have a responsibility to give back outside of our four branch walls through volunteering and charitable donations.  The work environment at Advia is fast-paced, performance based and fun infused.  We certainly live by the saying “work hard, play hard.”  As an employee of Advia, you can expect regular and constructive feedback, development opportunities, great benefits, excellent co-workers and engaged managers.

     

    As a Member Service Sales Specialist, you will have opportunities to:

    • Have a large and tangible impact on members lives as well as branch performance
    • Self-manage your day-to-day work-flow
    • Develop and display your coaching and leadership skills
    • Be an important part of a fun, dynamic and high-performing sale and service team.

    Major Duties

    • Attends networking events to attract new business.
    • Responsible for retaining and growing member relationships of high contribution levels, or potential for high contribution levels. Partner with the business development team to ensure all member needs are met.
    • Supports the Member Service Specialists by performing all Member Service duties including but not limited to opening various new accounts, processing necessary information and educating the members as to services/products available as a result. Performs all loan duties by accepting loan applications, conducting loan interviews, processing and reviewing application and closing loans in accordance with established policies,
      procedures, authority and regulations. Analyze and act upon loan requests, deciding on routine loan requests as authorized and submitting those exceeding established loan limits to the appropriate channels.
    • Responsible for handling specialized accounts, examples may include trust accounts, or HSA accounts. Completes all documents for various products and services.
    • Solves problems and answers member questions over the phone by listening, collecting data, securing answers, and following up to resolve the matter to the satisfaction of the inquiring party. Discusses sensitive personal financial circumstances with members as needed.
    • Place outbound follow-up calls to sales leads and persuade potential members to complete and submit an application. This includes following up on Synapsis, Raddon and indirect channel leads.
    • Interviews existing and potential members by telephone, and explains specific services, products and policies. Identifies members’ needs and cross-sells Credit Union services and products actively in an appropriate, professional manner, meeting Credit Union standards.
    • Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

    Physical Requirements
    Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 5 lbs. Must be capable of climbing/descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day. Must be able to work extended hours whenever required or requested by management. Must by capable of regular, reliable and timely attendance.


    Working Conditions
    Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise.


    Mental and/or Emotional Requirements
    Must be able to perform job functions with supervision and work effectively either on own or as part of a team. Must be able to read and carry out various instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic mathematical calculations with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on confidential matters.


    Acknowledgement
    Nothing in this position description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not a contract and should not be construed as a guarantee of employment for any specific period of time. Advia Credit Union is an Equal Opportunity Employer and does not discriminate against employees or applicants based on race, color, religion, sex/gender, national origin, disability, age, or any other category protected by law.

    Skills & Experience

    Experience
    Three years to five years of similar or related experience, including preparatory experience.


    Education/Certifications/Licenses
    A high school degree or equivalent.


    Interpersonal Skills
    Courtesy and tack are essential elements of the job. Work involves personal contact with customers and others inside and outside the organization, generally regarding fairly routine matters for the purposes of giving and obtaining information or instructions, updating or referring. Communications require shorter and not in-depth discussions most of the time.

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